Best Rate Guarantee

To ensure you are always getting the best deal, Equatorial guarantees that room rates on our website are the lowest rates publicly available on the Internet. In the event you find a lower rate publicly available on another website within 24 hours of making your room reservation, we will honour the lower rate, and on top of that, we will also give you a further 10% off the lower rate. Terms and conditions apply.

To make a claim, all you need to do is to complete our Best Rate Guarantee claim form. Our Reservations agents will process your claim and contact you accordingly.

Terms and Conditions

Equatorial Management Sdn. Bhd., together with its subsidiaries, affiliates, related and associated companies (collectively “Equatorial” and any reference to “we”, “us” or “our” shall include any member of Equatorial) guarantees to provide the lowest room rate available on for any of our hotels, subject to the following terms and conditions:

This Guarantee does not apply to:

We have the sole right and discretion to determine the validity of any claim, including without limitation, determining that the Competing Rate is genuinely available and that the claim meets all terms and conditions. In case of dispute, our decision is final.

This Guarantee is subject to change or revocation at anytime.


Make A Claim

Complete the claim form and click “Send”.
* – asterisks below indicate mandatory fields

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